Tela - Notice history

All systems operational

Tela UI - Operational

99.89% uptime
Aug 2025 · 99.80%Sep · 100.0%Oct · 99.88%

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Aug 2025
Sep 2025
Oct 2025

Tela API - Operational

99.95% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.87%

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Aug 2025
Sep 2025
Oct 2025

Completion API - Operational

99.89% uptime
Aug 2025 · 99.80%Sep · 100.0%Oct · 99.88%

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Aug 2025
Sep 2025
Oct 2025

Doc API - Operational

99.87% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.61%

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Aug 2025
Sep 2025
Oct 2025

PDF Parser API - Operational

99.87% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.61%

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Aug 2025
Sep 2025
Oct 2025

Vault API - Operational

99.96% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.88%

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Aug 2025
Sep 2025
Oct 2025

Calculo AI - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
Operational

OpenAI → API - Operational

Anthropic → API - Operational

DeepSeek → API - Operational

Third Party: Railway → Private Networking → DNS - Operational

Third Party: Railway → Private Networking → Traffic - Operational

Third Party: Railway → Edge Network (Railway Metal) - Operational

Notice history

View current status

Oct 2025

Upstream database provider incident
Resolved1 hour 36 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    The upstream provider mitigated the issue and is monitoring the situation. We haven't seen new errors in at least 30 minutes, indicating services are stable.

  • Update
    UTC
    Update

    The upstream provider identified the root cause and is working on a solution. We are seeing early signs of improvement and expect the issue to be resolved soon.

  • Monitoring
    UTC
    Monitoring

    An open incident from our database service provider has rendered our services unstable. We are monitoring the situation and will post updates as they become available

Parse API Heavy Instability
ResolvedMajor outage5 hours 57 minutes
  • Resolved
    UTC
    Resolved

    We migrated some services to a different AWS region and the services got back to normality.

  • Update
    UTC
    Update

    AWS has reported early signs of recovery across their infrastructure but has not yet identified the root cause. We are seeing gradual stabilization on our end and will keep tracking AWS’s progress closely.

  • Monitoring
    UTC
    Monitoring

    An ongoing AWS outage is impacting multiple major services across the internet, including ours. Requests to the Parse API are currently failing or unstable. We’re closely following AWS’s recovery efforts and will share updates as soon as we have them.

OCT19
Authentication service maintenance
CompletedMaintenance10 hours 3 minutes
  • Completed
    October 19, 2025 at 9:03 PMUTC
    Completed
    October 19, 2025 at 9:03 PMUTC
    Maintenance has completed successfully.
  • Update
    October 19, 2025 at 1:09 PMUTC
    Update
    October 19, 2025 at 1:09 PMUTC

    The maintenance is taking longer than expected. We’ll continue to update this page as new information becomes available.

  • In progress
    October 19, 2025 at 11:00 AMUTC
    In progress
    October 19, 2025 at 11:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 19, 2025 at 11:00 AMUTC
    Planned
    October 19, 2025 at 11:00 AMUTC
    We are planning for a scheduled maintenance during that time.
Test case instability
ResolvedDegraded performance6 hours 37 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Issue related to inngest incident: https://status.inngest.com/

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Api major outage
ResolvedMajor outage5 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Sep 2025

Output format object inconsisntant resolution
ResolvedDegraded performance17 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.

Aug 2025

AUG12
Scheduled Maintenance – Possible Service Interruption
CompletedMaintenance2 hours 10 minutes
  • Completed
    August 12, 2025 at 3:10 AMUTC
    Completed
    August 12, 2025 at 3:10 AMUTC
    Maintenance has completed successfully.
  • Update
    August 12, 2025 at 2:32 AMUTC
    Update
    August 12, 2025 at 2:32 AMUTC

    We have completed the most critical steps of the migration. DNS changes are expected to be propagated and our APIs are fully operational.

    Tela UI is still undergoing maintenance and should also be stable soon.

  • Update
    August 12, 2025 at 2:20 AMUTC
    Update
    August 12, 2025 at 2:20 AMUTC
    Maintenance is now in progress.
  • In progress
    August 12, 2025 at 1:00 AMUTC
    In progress
    August 12, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 12, 2025 at 1:00 AMUTC
    Planned
    August 12, 2025 at 1:00 AMUTC

    We will be performing infrastructure updates during this window. The application and API may be temporarily unavailable, and some users might experience issues due to DNS propagation.

Possible instability when executing completions
ResolvedMajor outage1 hour 28 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We've identified the root cause for this incident and are working on a fix.

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