tag:status.tela.com,2005:/history Tela Status - Incident history 2026-10-02T21:00:00.000+00:00 Tela tag:status.tela.com,2005:Maintenance/cmuqw1523010r1aqqiqyodvl4 2026-10-02T21:00:00.000+00:00 2026-10-03T00:04:37.277+00:00 Sign-in system update Type: Maintenance

Duration: 3 hours and 5 minutes

Affected Components: Tela UI, Tela API

Oct 3, 00:04:37 GMT+0
Completed - Maintenance has completed successfully..

Oct 2, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 11:36:41 GMT+0
Identified - We're updating Tela's sign-in system. Tela may be briefly unavailable during this window, and you'll need to sign in again afterwards..

]]> tag:status.tela.com,2005:Maintenance/cmtbd9u650kxj0ylghv1oufle 2026-08-28T09:00:00.000+00:00 2026-08-28T09:28:13.427+00:00 File Storage Service Maintenece Type: Maintenance

Duration: 28 minutes

Affected Components: Vault API

Aug 28, 09:28:13 GMT+0
Completed - The File Storage Service is fully operational, and we have verified that all functionality is working as expected. This maintenance is now complete..

Aug 28, 09:24:10 GMT+0
Identified - The necessary changes have been deployed, and the service is fully available. We’re monitoring it and expect no further instability..

Aug 28, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 27, 10:15:19 GMT+0
Identified - We’ll be performing scheduled maintenance on the File Storage Service to improve response times across services that depend on it. The service will be temporarily unavailable for part of the maintenance window. We expect the interruption to be brief, but have reserved additional time in case the work takes longer than expected. No action is required..

]]> tag:status.tela.com,2005:Incident/cmsdd1mt400g30rmsvi0o2xi0 2026-08-03T15:04:46.710+00:00 2026-08-03T16:07:40.376+00:00 We are having some issues with our DNS configuration Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: Tela UI, Completion API, Vault API, PDF Parser API, Doc API, Tela API, Calculo AI

Aug 3, 16:07:40 GMT+0
Resolved - This incident has been resolved..

Aug 3, 15:07:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 3, 15:04:46 GMT+0
Identified - We are working on fixing the issues and expect to be back soon..

]]> tag:status.tela.com,2005:Incident/cmrm995l600j60rpnrztxba5i 2026-07-15T15:48:52.222+00:00 2026-07-15T20:33:21.953+00:00 Issues with our internal Document service Type: Incident

Duration: 4 hours and 44 minutes

Affected Components: Doc API, Calculo AI

Jul 15, 20:33:21 GMT+0
Resolved - This incident has been resolved..

Jul 15, 15:58:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 15, 15:48:52 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.tela.com,2005:Incident/cmqqlqys50a8f2omkjgv1adkj 2026-06-23T12:10:01.126+00:00 2026-06-23T12:49:29.845+00:00 Issues with one of our cloud provides Type: Incident

Duration: 39 minutes

Affected Components: Completion API, Tela API

Jun 23, 12:49:29 GMT+0
Resolved - This incident has been resolved..

Jun 23, 12:49:28 GMT+0
Monitoring - We've been working with our provider to achieve a workaround. New executions should go through smoothly, and we will keep monitoring the situation..

Jun 23, 12:10:01 GMT+0
Monitoring - One of our cloud providers has reported severe degradation, affecting our services directly. There's currently no action to be taken on our side, so we're monitoring the upstream incident, and will be updating this status page accordingly..

]]> tag:status.tela.com,2005:Incident/cmpd7h7hp01b9nrmo14224eyq 2026-05-19T22:29:48.654+00:00 2026-05-20T02:50:06.313+00:00 Issues with our cloud provider Type: Incident

Duration: 4 hours and 20 minutes

Affected Components: Tela UI, Completion API, Vault API, PDF Parser API, Doc API, Tela API

May 20, 02:50:06 GMT+0
Resolved - This incident has been resolved..

May 19, 22:35:27 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 19, 22:34:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 19, 22:31:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 19, 22:29:48 GMT+0
Monitoring - Our main cloud provider is facing network conectivity issues and some requests to our APIs may fail with 5xx errors on some specific routes Our engineering team is aware of the problem and monitoring it closely.

]]> tag:status.tela.com,2005:Maintenance/cmou57d8q00jdzvto7yfwlrm4 2026-05-06T21:30:00.000+00:00 2026-05-06T23:00:00.000+00:00 Notice: Temporary Slowness Due to Load Testing Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: Completion API, Tela API

May 6, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 6, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 21:30:00 GMT+0
Identified - We are currently performing a planned stress test on our systems. Background tasks and queue processing will experience temporary delays during this period. We apologize for the inconvenience and expect processing speeds to return to normal shortly..

]]> tag:status.tela.com,2005:Maintenance/cmohipk4d002k130w3sobaqnp 2026-04-28T11:00:00.000+00:00 2026-04-28T11:10:14.117+00:00 DNS update for app.tela.com Type: Maintenance

Duration: 10 minutes

Affected Components: Tela UI

Apr 28, 11:10:14 GMT+0
Completed - Maintenance has completed successfully..

Apr 28, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 28, 11:00:00 GMT+0
Identified - We're performing scheduled DNS maintenance on the [app.tela.com](http://app.tela.com) domain. No user-facing impact is expected, the app should remain available throughout the window..

]]> tag:status.tela.com,2005:Incident/cmn6fylls0ffs13fn0ufwkngb 2026-03-25T19:33:28.087+00:00 2026-03-26T17:15:31.023+00:00 Issues with our cloud provider Type: Incident

Duration: 2 hours and 40 minutes

Affected Components: Vault API, Tela API

Mar 26, 17:15:31 GMT+0
Resolved - This incident has been resolved..

Mar 25, 22:13:50 GMT+0
Resolved - This incident has been resolved..

Mar 25, 19:33:28 GMT+0
Investigating - Our main cloud provider is facing network conectivity issues and some requests to our APIs may fail with 5xx errors on some specific routes Our engineering team is aware of the problem and monitoring it closely.

]]> tag:status.tela.com,2005:Incident/cmltl6l6h06472qkufqj9upto 2026-02-19T14:58:57.347+00:00 2026-02-19T17:11:26.750+00:00 Issues with our cloud provider Type: Incident

Duration: 2 hours and 12 minutes

Affected Components: Completion API, Vault API, Tela API

Feb 19, 17:11:26 GMT+0
Resolved - We have observed full availability, and Railway has closed the incident on their side..

Feb 19, 15:30:18 GMT+0
Monitoring - We are seeing improvements on the availability of the affected services. We will keep monitoring util we are sure everything is back to being fully operational..

Feb 19, 14:58:57 GMT+0
Monitoring - Our main cloud provider, Railway, [is facing stability issues](https://status.railway.com/cmltkyu8905sl13amlju6j5yh) and some requests to our APIs may fail. There's nothing we can do on our side for now, but we are closely monitoring it and will update this page according to new developments..

]]> tag:status.tela.com,2005:Incident/cmi4jfu7202ebhhlif9ugzyx5 2025-11-18T12:16:48.029+00:00 2025-11-19T01:28:39.094+00:00 Possible instability of some LLM providers Type: Incident

Duration: 13 hours and 12 minutes

Affected Components: Completion API

Nov 19, 01:28:39 GMT+0
Resolved - This incident has been resolved..

Nov 19, 00:33:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 18, 12:16:48 GMT+0
Identified - Cloudflare incident may impact some LLM providers. We are monitoring their incident and keep this incident updated..

]]> tag:status.tela.com,2005:Incident/cmhdab60a016914gz4n6d580x 2025-10-30T10:31:27.014+00:00 2025-10-30T12:08:01.876+00:00 Upstream database provider incident Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: Tela UI, Completion API, Vault API, PDF Parser API, Doc API, Tela API

Oct 30, 12:08:01 GMT+0
Resolved - This incident has been resolved..

Oct 30, 11:36:47 GMT+0
Monitoring - The upstream provider mitigated the issue and is monitoring the situation. We haven't seen new errors in at least 30 minutes, indicating services are stable..

Oct 30, 11:19:39 GMT+0
Monitoring - The upstream provider identified the root cause and is working on a solution. We are seeing early signs of improvement and expect the issue to be resolved soon..

Oct 30, 10:31:27 GMT+0
Monitoring - An open incident from our database service provider has rendered our services unstable. We are monitoring the situation and will post updates as they become available.

]]> tag:status.tela.com,2005:Incident/cmgz8c56n01chz7uez12eihk7 2025-10-20T14:27:26.799+00:00 2025-10-20T20:24:44.700+00:00 Parse API Heavy Instability Type: Incident

Duration: 5 hours and 57 minutes

Affected Components: PDF Parser API, Doc API

Oct 20, 20:24:44 GMT+0
Resolved - We migrated some services to a different AWS region and the services got back to normality..

Oct 20, 14:46:59 GMT+0
Monitoring - AWS has reported early signs of recovery across their infrastructure but **has not yet identified the root cause**. We are seeing gradual stabilization on our end and will keep tracking AWS’s progress closely..

Oct 20, 14:27:26 GMT+0
Monitoring - An ongoing AWS outage is impacting multiple major services across the internet, including ours. Requests to the Parse API are currently failing or unstable. We’re closely following AWS’s recovery efforts and will share updates as soon as we have them..

]]> tag:status.tela.com,2005:Maintenance/cmguw6ov901h3v84w4qubfigf 2025-10-19T11:00:00.000+00:00 2025-10-19T21:03:10.797+00:00 Authentication service maintenance Type: Maintenance

Duration: 10 hours and 3 minutes

Affected Components: Tela UI

Oct 19, 21:03:10 GMT+0
Completed - Maintenance has completed successfully..

Oct 19, 13:09:38 GMT+0
Identified - The maintenance is taking longer than expected. We’ll continue to update this page as new information becomes available..

Oct 19, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 19, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.tela.com,2005:Incident/cmgtifn5800ey10rq8067epv8 2025-10-16T14:23:28.730+00:00 2025-10-16T21:00:50.282+00:00 Test case instability Type: Incident

Duration: 6 hours and 37 minutes

Affected Components: Tela UI, Tela API

Oct 16, 21:00:50 GMT+0
Resolved - This incident has been resolved..

Oct 16, 14:24:08 GMT+0
Monitoring - Issue related to inngest incident: <https://status.inngest.com/>.

Oct 16, 14:23:28 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.tela.com,2005:Incident/cmgi3ow0000tipqdcbr4mo5jz 2025-10-08T14:45:17.762+00:00 2025-10-08T14:50:50.783+00:00 Api major outage Type: Incident

Duration: 6 minutes

Affected Components: Tela API

Oct 8, 14:50:50 GMT+0
Resolved - This incident has been resolved..

Oct 8, 14:45:17 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.tela.com,2005:Maintenance/cmg6k5pvd06p4eay7tupz2duo 2025-10-01T10:30:00.000+00:00 2025-10-01T11:02:00.000+00:00 DNS Update Type: Maintenance

Duration: 32 minutes

Affected Components: Tela API, Tela UI, Completion API, Vault API, PDF Parser API, Doc API

Oct 1, 11:02:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 1, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 10:30:00 GMT+0
Identified - We will be performing scheduled maintenance to update our DNS configuration. During this change, users may experience intermittent downtime or connectivity issues as the new settings propagate. The maintenance window is planned to minimize impact, and services are expected to return to normal operation once the update is complete..

]]> tag:status.tela.com,2005:Incident/cmg58uegm006s13blcmzer96h 2025-09-29T14:48:33.113+00:00 2025-09-29T15:05:52.726+00:00 Output format object inconsisntant resolution Type: Incident

Duration: 17 minutes

Affected Components: Tela UI

Sep 29, 15:05:52 GMT+0
Resolved - This incident has been resolved..

Sep 29, 14:48:33 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.tela.com,2005:Maintenance/cme7l0urb004x14k7zie25uu4 2025-08-12T01:00:00.000+00:00 2025-08-12T03:10:33.967+00:00 Scheduled Maintenance – Possible Service Interruption Type: Maintenance

Duration: 2 hours and 11 minutes

Affected Components: Tela API, Doc API, Tela UI, Completion API, Vault API, PDF Parser API

Aug 12, 03:10:33 GMT+0
Completed - Maintenance has completed successfully..

Aug 12, 02:32:33 GMT+0
Identified - We have completed the most critical steps of the migration. DNS changes are expected to be propagated and our APIs are fully operational. Tela UI is still undergoing maintenance and should also be stable soon..

Aug 12, 02:20:32 GMT+0
Identified - Maintenance is now in progress..

Aug 12, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 01:00:00 GMT+0
Identified - We will be performing infrastructure updates during this window. The application and API may be temporarily unavailable, and some users might experience issues due to DNS propagation..

]]> tag:status.tela.com,2005:Incident/cmdyq8ato000lmuqpyuhstqm1 2025-08-05T16:01:26.516+00:00 2025-08-05T17:29:52.981+00:00 Possible instability when executing completions Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: Tela UI, Completion API

Aug 5, 17:29:52 GMT+0
Resolved - This incident has been resolved..

Aug 5, 16:32:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 5, 16:01:26 GMT+0
Identified - We've identified the root cause for this incident and are working on a fix..

]]> tag:status.tela.com,2005:Incident/cmc2idh7u000ker0o9qmzrd13 2025-06-18T22:13:10.837+00:00 2025-06-18T22:13:10.837+00:00 Partial Outage Type: Incident

Affected Components: Tela API, Tela UI

Jun 18, 22:13:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.tela.com,2005:Incident/cmbtp5aez000gk8s6kpywiv30 2025-06-12T18:12:50.915+00:00 2025-06-12T20:34:39.106+00:00 API major outage Type: Incident

Duration: 2 hours and 22 minutes

Affected Components: PDF Parser API, Tela API, Doc API, Completion API, Tela UI

Jun 12, 20:34:39 GMT+0
Resolved - This incident has been resolved..

Jun 12, 18:21:16 GMT+0
Identified - Cloudflare services are all down. See at <https://www.cloudflarestatus.com/>.

Jun 12, 18:12:50 GMT+0
Identified - We are waiting to further notice.

]]> tag:status.tela.com,2005:Incident/cmay6zyz5006azbomveh2egsv 2025-05-21T17:03:58.605+00:00 2025-05-21T18:05:18.396+00:00 File upload instability Type: Incident

Duration: 1 hour and 1 minute

Affected Components: Doc API

May 21, 18:05:18 GMT+0
Resolved - Identified and resolved.

May 21, 17:25:23 GMT+0
Monitoring - Fix was implemented, currently monitoring it..

May 21, 17:03:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.tela.com,2005:Incident/cm8elqt9z0009rdt4lh8c30yc 2025-03-18T14:41:57.944+00:00 2025-03-18T14:51:31.058+00:00 Database CPU overload Type: Incident

Duration: 10 minutes

Affected Components: Tela UI, Tela API

Mar 18, 14:51:31 GMT+0
Resolved - This incident has been resolved, databases were overloaded. .

Mar 18, 14:41:57 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.tela.com,2005:Incident/cm6tw9mmq006qxlip5hnb699r 2025-02-06T22:13:38.818+00:00 2025-02-06T22:13:38.818+00:00 User Authentication is unavailable Type: Incident

Affected Components: Tela UI

Feb 6, 22:13:38 GMT+0
Resolved - Our authentication solution (Clerk) is unavailable, we're closely monitoring the situation..

]]> tag:status.tela.com,2005:Incident/cm4t37rlr0013eknlp4lhgu49 2024-12-17T23:20:59.140+00:00 2024-12-18T00:08:59.734+00:00 Failure in async completions Type: Incident

Duration: 48 minutes

Affected Components: Completion API

Dec 18, 00:08:59 GMT+0
Resolved - This incident has been resolved..

Dec 17, 23:20:59 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.tela.com,2005:Incident/cm3srrim800059zxc1cssyw2n 2024-11-22T13:20:42.356+00:00 2024-11-22T13:59:55.354+00:00 Failure in File Parsing Process Type: Incident

Duration: 1 day, 15 hours and 13 minutes

Affected Components: Tela UI

Nov 22, 13:59:55 GMT+0
Resolved - A new release has been deployed to address the incident, and the environments are under active monitoring..

Nov 22, 13:54:46 GMT+0
Identified - The issue has been identified as a bug causing inconsistencies in the Tela UI, affecting file uploads and canvas creation. Our team is actively working on a fix..

Nov 22, 13:20:42 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.tela.com,2005:Incident/cm3rdejab002u118rpzxrcipt 2024-11-21T12:48:00.000+00:00 2024-11-21T13:48:00.000+00:00 Instability promoting a canvas Type: Incident

Affected Components: Tela UI, Tela API

Nov 21, 13:48:00 GMT+0
Resolved - This incident has been resolved..

Nov 21, 13:48:00 GMT+0
Resolved - This incident has been resolved..

Nov 21, 12:48:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.tela.com,2005:Incident/cm2xv823m0003obzudn6thstn 2024-10-31T22:16:41.947+00:00 2024-10-31T22:40:00.097+00:00 Parse API failing Type: Incident

Duration: 23 minutes

Affected Components: Doc API

Oct 31, 22:40:00 GMT+0
Resolved - This incident has been resolved..

Oct 31, 22:16:41 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.tela.com,2005:Incident/cm2xkqywb001z8xe4cmq4hbaj 2024-10-31T17:23:28.533+00:00 2024-10-31T17:27:26.438+00:00 API timing out Type: Incident

Duration: 4 minutes

Affected Components: Tela UI, Tela API

Oct 31, 17:27:26 GMT+0
Resolved - This incident has been resolved..

Oct 31, 17:23:28 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.tela.com,2005:Incident/cm2ku0hl70001wxlfqdq6d90m 2024-10-22T19:21:48.754+00:00 2024-10-22T19:35:51.365+00:00 Gemini 1.5 pro calls failing Type: Incident

Duration: 14 minutes

Affected Components: Completion API

Oct 22, 19:35:51 GMT+0
Resolved - This incident has been resolved..

Oct 22, 19:24:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 22, 19:21:48 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]>