Failure in File Parsing Process

Resolved

Operational

Started over 1 year agoNovember 22, 2024Lasted 39 minutesNovember 22, 20241:201:59 PMUTC

Affected

Tela UI

Updates

Resolved
November 22, 2024 at 1:59 PMUTC
Resolved
November 22, 2024 at 1:59 PMUTC
A new release has been deployed to address the incident, and the environments are under active monitoring.
Identified
November 22, 2024 at 1:54 PMUTC
Identified
November 22, 2024 at 1:54 PMUTC
The issue has been identified as a bug causing inconsistencies in the Tela UI, affecting file uploads and canvas creation. Our team is actively working on a fix.
Investigating
November 22, 2024 at 1:20 PMUTC
Investigating
November 22, 2024 at 1:20 PMUTC
We are currently investigating this incident.

Tela - Failure in File Parsing Process – Incident details